• When can I check in?
  • Check-in begins at 3 PM. 
  • Upon check-in, your card will be authorized full room and tax for the length of your stay, plus $100 incidental hold per night. This charge may appear on your debit or credit card for up to two weeks post-departure.
• When do I check out?
  • Check out is 11 AM.
• Can I check in early? 
  • We always try to accommodate early check-ins. Let us know when you are arriving, and we’ll do our best to get you into your room early.
• Can I checkout late?
  • If you need a little extra time getting out, let us know. We will do our best to give you some more time, and we can always hold onto your bags while you explore.
• Can you store my bags before I check-in or after I check out?
  • Of course. Just let the front desk know and we’ll provide a ticket for your bag.
• What is the minimum age required to check in?

You must be 21 or older and present a valid ID to check in.

• Do you have WiFi?
  • Of course. All of our guest rooms are equipped with complimentary high-speed wireless access. Network is Hotel Saint Augustine.
• Are children allowed?
  • Yes! We love guests of all ages. The holder of your reservation must be 21 or up to check in.
• Can I bring my pet?
  • Yes! Well-behaved dogs are always welcome (for a small fee). Pack your pup and we’ll supply a bed, bowl, and maybe a treat or two for your best friend. 
• Do you have travel cribs or anything else for kids available?
  • Yes. Just ask the front desk if you need any child-specific needs. 
• What amenities are in my room?
  • All rooms include bath amenities from Klur, flat screen television, a hairdryer, a delightfully comfortable bathrobe, steamer, and in-room safe.
• When does housekeeping come? Is stayover service available?
  • Housekeeping starts servicing rooms normally after 11 AM. Guests may request earlier service by contacting the front desk.
• Can I have a package sent to the hotel prior to my arrival?
  • Of course. Here’s the address:(Guest name here)

    c/o: Front Desk
    4110 Loretto Dr Houston, TX 77006

    If you can let us know if you are planning on receiving anything, we’ll do our best to make sure it arrives safely. If anything arrives for you before you check-in, we’ll hold it at the front desk. We are only able to hold packages for 10 days before or after your reservation.

• Can I bring a photographer and take pictures?
  • Maybe. Commercial photography is prohibited without express permission. Contact us if you have a request.

• How many rooms are at the hotel?
• • 71 hotel rooms on property
• Are there any events going on while I’m staying there?
  • Probably. At Bunkhouse we love a good reason to get together. Check out our Events page to explore what’s happening while you are in town.
• Does the hotel have a pool?
  • Yes. The pool is available to guests from sunrise to sunset.
• Can I bring my own drinks to the pool?
  • Outside food and drinks are prohibited at the pool. However, we offer food and drink options brought right to your chair from the scannable QR code attached to each lounge chair.
• Can I rent a bike?
  • Not currently, but check back soon.
• Does the hotel have a gym? A spa?
  • No, but we know of several great options in the area. Ask the front desk for recommendations.
• What’s the souvenir situation? Is there a shop?
  • Our individually curated retail shops are worth a visit on their own. We offer a host of signature souvenirs, thoughtfully sourced local goods, and one-of-a-kind finds. Save room in your suitcase or if you decide you want something after the fact, our online shops are always open.
• Is there a concierge that can help me plan my stay?
  • Our Front Desk is happy to offer suggestions and help you fill your days with the best our hometown has to offer. Just ask.
• When can I get room service?
  • 7 AM to 11 PM. 
• Can I smoke in my room?
  • No. All of our rooms are non-smoking. If we find that you’ve tampered with any of our smoke detectors or lit up in your room, we’ll charge an $500 fee.
• I’m really digging the bath products/comforter/uniforms/glasses you use. Are they for sale?
  • Aww thanks. Yes! Many of the items in your room and around the hotel are available in our gift shop. Take a gander!

• What payment methods do you accept?
  • For payment, we accept American Express, Discover Card, Mastercard or Visa.

• Can I change or cancel my reservation?
  • Plans change. If yours do, we just ask that you let us know by 6 PM local hotel time at least 3 days prior to your reservation to avoid a fee (equal to one night’s stay plus tax).
  • During peak times and depending on your reservation, our policies may vary, so please refer to the policies specific to your reservation. These can be found during the booking process and in your reservation confirmation email.

• When will my credit card be charged? What’s your deposit policy?
  • We will need to secure your booking with a credit or debit card up front. The cost of that deposit may vary and during peak times we may require the full cost of your reservation up front— but the remainder of your payment will be charged upon check-out unless stated otherwise. Please check the exact policies for your reservation while booking.

• How is my room guaranteed?
  • Reservations are guaranteed with a valid credit card at the time of booking. We’ll ask you to verify the payment details upon check-in.

• WHAT IS YOUR CANCELLATION POLICY?
  • Cancellation is required 48 hours prior to arrival for most room types.

• Are there any additional fees I should know about?
  • N/A

• Is there a minimum number of nights I need to stay?
  • Minimum length of stay will vary based on the season and time of year.

• What is your privacy policy?
  • You can read our policy here 

• What are my dining options on the property?
  • We offer a variety of dining options for our guests. Our all-day neighborhood bistro, Perseid, is open for breakfast, lunch, and dinner, with brunch served on the weekends. Guests can also enjoy a curated menu in the Augustine Lounge from 11 AM to 10 PM, or opt for the comfort of in-room dining, available exclusively for hotel guests.
• How do I book a table at Perseid?
  • Make a reservation right here.
• I want to have a party here. Can I rent out the hotel/restaurant/pool?
  • We love parties! Yes. Our team can work with you to host the event of your dreams. You can find more information about our offerings and capabilities HERE.
• Is room service available?
  • Of course, enjoy room service from 7 AM to 11 PM.
• Have another question for us? Ask away right here.
  • https://www.bunkhousehotels.com/hotel-saint-augustine/contact

• What are your hours?
  • Breakfast
    • Monday to Friday: 7 AM to 11 AM
  • Lunch
    • Monday to Friday: 11:30 AM to 2 PM
  • Dinner
    • Daily: 5 to 10 PM
  • Weekend Brunch:
    • Saturday + Sunday: 7 AM to 3 PM

• Can I rent out the restaurant?
  • Of course, you can learn more about hosting a private event HERE or reach out to our sales team directly.

• Can I bring my own cake/wine/florals? 
  • We are happy for you to bring your own florals for a private event,, but any food and beverage needs will need to be provided by our in-house team. We’re always happy to accommodate special requests. 

• Can I get takeout?
  • Yes. Give us a call and we can make accommodations. 

• Do you offer gift cards?
  • Yes, please give us a call!