• When can I check in?
  • Check-in begins at 3 PM.
  • Upon check-in, your card will be authorized for $100 per room (plus tax), per stay. This charge may appear on your debit or credit card for up to two weeks post-departure. Additionally, depending on the rate used to book the stay, you may be authorized for the entire cost of stay + the $100 incidentals authorization. 

• When do I check out?
  • Check out is noon. 

• Can I check in early? 
  • We always try to accommodate early check-ins. Let us know when you are arriving and we’ll do our best to get you into your room early. We recommend calling our front desk on the morning of your arrival to get the best estimate as to if an early check-in can be accommodated. Our front desk can be reached at (512) 852-2350.

• Can I checkout late?
  • If you need a little extra time getting out, let us know. We will do our best to give you some more time, and we can always hold onto your bags while you explore.

• Can you store my bags before I check-in or after I check out?
  • Of course. Just let the front desk know and we’ll provide a ticket for your bag.

• What is the minimum age required to check in?
  • You must be 21 or older and present a valid ID to check in.

• Do you have WiFi?
  • Yes, complimentary for guests of the hotel & lounge. The password is hotelsanjose. 

• Are children allowed?
  • Yes! Our entire property is open to guests of all ages. There must be someone 21 or older present to check in.

• Can I bring my pet?
  • Yes! Well-behaved dogs are always welcome (for a small $20 fee). Pack your pup and we’ll supply a bed, bowl, and maybe a treat or two for your best friend. Unfortunately, non-dog pets can not be accommodated.

• Do you have travel cribs or anything else for kids available?
  • Yes. We have pack-n-plays available for no extra cost during your stay. Talk to the front desk to have this set up for you prior to your arrival.

• What amenities are in my room?
  • All rooms include bath amenities, bluetooth speakers, a hairdryer, a fully stocked minibar, iron or steamer upon request, and a set of our iconic Hotel San José robes.
  • We offer a number of amenities upon request, as well. Feel free to ring our front desk and request use of our typewriter or polaroid camera during your stay.

• When does housekeeping come? Is stayover service available?
  • Our housekeeping team will swing by midmorning to early afternoon to offer Stayover Service upon request! Each room is equipped with a wooden door hanger embossed with “YES PLEASE” on one side, and “NO THANKS” on the other. Should you want your room serviced, simply place the hanger on your door handle with “YES PLEASE” facing outward!
  • If you find yourself staying two or more nights with us, our housekeeping team will stop by in the early evening for complimentary Turn-Down Service! During this, you will receive a pitcher of filtered water, a stick of Horikawa River Path incense, and a room refresh to help set the mood for your nighttime wind down. 

• Can I have a package sent to the hotel prior to my arrival?
  • Of course, address below. If you can let us know if you are planning on receiving anything, we can make sure it arrives safely. If anything arrives for you before you check-in, we’ll hold it at the front desk. We are only able to hold packages for 3 days before or after your reservation. Please ensure the name on your package matches the name on your reservation.

(Guest name here)

c/o: Hotel San Jose Front Desk

1316 South Congress Avenue

Austin, TX 78704

• Can I bring a photographer and take pictures?
  • Maybe. Commercial photography is prohibited without express permission. Contact us if you have a request.
  • Property management will ask any non-approved photography to cease immediately.

• How many rooms are at the hotel?
  • 40

• Are there any events going on while I’m staying there?
  • Probably. At Bunkhouse we love a good reason to get together. Check out our Events page to explore what’s happening while you are in town.

• Does the hotel have a pool?
  • Yes. The pool is available to guests between 8 AM – 10 PM (12 AM on Friday & Saturday). We ask that you limit your guests at the pool to no more than the number of people that can comfortably sleep in the room you have booked (2-4, depending on the room).
  • Hotel San José does not offer pool passes for non-guests. Should you find yourself in the market for a pool pass, we implore you to check out our sister property right down the street, Austin Motel.

• Can I bring my own drinks to the pool?
  • Outside food and drinks are prohibited at the pool. However, we offer food and drink options brought right to your chair from our lounge.

• Does the hotel have a gym?
  • No, but we offer fitness kits that include free weights, resistance bands, yoga mats, etc. available for use during your stay. Call or come by the front desk to pick one up. There are also a number of gym options available on South Congress and nearby neighborhoods. 

• Does the hotel have a spa?
  • No, but we know of several great options in the area. Ask the front desk for recommendations.

• What’s the souvenir situation? Is there a shop?
  • Our individually curated retail shops are worth a visit on their own. We offer a host of signature souvenirs, thoughtfully sourced local goods, and one-of-a-kind finds. Save room in your suitcase or if you decide you want something after the fact, our online shop is always open.

• Is there a concierge that can help me plan my stay?
  • Our Front Desk is happy to offer suggestions and help you fill your days with the best our hometown has to offer. Just ask.

• When can I get room service?
  • The Hotel San José Lounge offers a curated Room Service breakfast menu, available in each of our rooms from 7 to 11 AM.

• Can I smoke in my room?
  • All of our rooms are non-smoking.

• I’m really digging the bath products/comforter/uniforms/glasses you use. Are they for sale?
  • Aww thanks. Yes! Many of the items in your room and around the hotel are available in our gift shop. Take a gander.

• What payment methods do you accept?
  • For payment, we accept American Express, Discover Card, Mastercard, or Visa.

• Can I change or cancel my reservation? What is your cancellation policy?
  • Plans change. If yours do, we just ask that you let us know by 6 PM local hotel time at least 2 days prior to your reservation to avoid a fee (equal to one night’s stay plus tax).
  • During peak times and depending on your reservation, our policies may vary, so please refer to the policies specific to your reservation. These can be found during the booking process and in your reservation confirmation email.

• When will my credit card be charged? What’s your deposit policy?
  • We will need to secure your booking with a credit or debit card up front. The cost of that deposit may vary and during peak times we may require the full cost of your reservation up front— but the remainder of your payment will be charged upon check-out unless stated otherwise. Please check the exact policies for your reservation while booking.

• How is my room guaranteed?
  • Reservations are guaranteed with a valid credit card at the time of booking. We’ll ask you to verify the payment details upon check-in.

• Are there any additional fees I should know about?
  • We have a 17% occupancy tax.

• Is there a minimum number of nights I need to stay?
  • Not typically. Minimum length of stay will vary based on the season and time of year. Call the front desk for more details.

• What is your privacy policy?
  • You can read our policy here 

• What are my dining options on property?
  • Our lounge opens at noon daily and closes at 10 PM Sunday – Thursday, 12 AM Friday and Saturday. We offer room service delivered to your room or available to be enjoyed in our courtyard, daily from 7 to 11 AM.

• How do I book a table in the Lounge?
  • You don’t need to make a reservation at the Lounge, it’s first come, first serve. If you have a large group and would like us to reserve a table let us know.

• I want to have a party here. Can I rent out the hotel/restaurant/pool?
  • We love parties! Yes. Our team can work with you to host the event of your dreams. You can find more information about our offerings and capabilities here.